In a recent in-depth interview with Aaron Vogt, President of Vogt RV World, we gained invaluable insights into the DNA of the company, its unique approach to customer service, and the innovative steps taken to redefine the RV industry. Here’s a comprehensive breakdown of what sets Vogt RV World apart:
Legacy of Innovation: How Vogt RV World Came to Be
The journey begins with a nod to the family legacy. Aaron pays homage to his grandfather’s boat and marine business, which laid the foundation for Vogt RV World. Danny Vogt’s pioneering spirit led to the establishment of the first RV business in 1968, marking the initial steps toward the diverse and customer-centric RV empire that exists today.
📹 Watch Clip Here: https://youtu.be/VAHzlOeFbOo
Customer-First Philosophy: What Makes Vogt RV World Different
At the core of Vogt RV World’s success is a commitment to selling value over price. Aaron emphasizes the importance of the products they sell and the exceptional team behind the brand. By prioritizing manufacturers who share their dedication to warranties, quality, and customer care, Vogt RV World ensures that every customer receives unparalleled value.
Value Based on Values: A Deeper Dive
“Value Based on Values” is not just a tagline but a guiding principle at Vogt RV World. Aaron explains how the dealership has structured its performance reviews, giving equal weight to culture and core values as to performance. The commitment to integrity, a servant’s heart, team mentality, enthusiasm, motivation, teachability, and authenticity sets the tone for a customer-centric experience. The tangible benefits extend beyond exceptional service, including a Vogt family membership offering exclusive discounts, true PDI, and a commitment to maintenance and support.
📹 Watch Clip Here: https://youtu.be/0YLrVODL8fo
Expectations Exceeded: Customer Experience at Vogt RV Dealerships
When customers step into any Vogt RV dealership, they can anticipate a different experience. Trained product specialists prioritize understanding the unique needs of each customer, focusing on finding the perfect RV for their lifestyle. The goal is not just to make a sale but to empower customers with knowledge, ensuring they make informed decisions. The commitment to excellence extends to post-purchase support, with Vogt RV providing exclusive benefits through the Vogt family membership.
📹 Watch Clip Here: https://youtu.be/QCwaxUdNlZ0
Specialized Stores: A Strategic Move for Superior Service
Vogt RV World’s decision to open brand-specific stores is a testament to their dedication to excellence. By specializing in specific brands, the team ensures that every member, from sales to service, becomes an expert in their niche. This strategic move not only elevates the customer experience but also streamlines operations, allowing for quicker and more efficient service.
Adventure Supply Co.: Elevating the RV Lifestyle
Adventure Supply Co. was born out of a need to enhance the customer experience further. By eliminating middlemen in the parts supply chain, Vogt RV World has created a one-stop shop for high-quality parts and accessories. As the #1 distributor of KUMA Outdoor Gear, Adventure Supply Co. offers customers not only convenience but also significant discounts, making it an integral part of the Vogt RV World experience.
📹 Watch Clip Here: https://youtu.be/-8uG5bJnke0
The Road Ahead: Vogt RV World’s Future
Aaron Vogt shares the company’s vision for the future, emphasizing the goal of being the best RV dealer for their partners and customers. While expansion is on the horizon, Vogt RV World prioritizes quality over quantity. A new Airstream dealership in Arkansas is on the horizon, with plans to serve the entire state, continuing the legacy of exceptional customer service.
📹 Watch Clip Here: https://youtu.be/UtquWHyiJ08
Final Message: Vogt Family Values
In closing, Aaron Vogt delivers a heartfelt message to customers. Acknowledging that Vogt RV World is a work in progress, he reassures customers that the heart is in the right place. The company’s commitment to changing the industry, providing fair market value, and being a trustworthy partner remains unwavering.
In choosing Vogt RV World, customers aren’t just investing in an RV; they’re embarking on a journey with a company that values integrity, prioritizes their needs, and continually strives to redefine the RV experience. Experience the Vogt difference – where the road ahead is filled with adventure and unparalleled service.
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