VIP Express Service
Customer service is our number one priority and we understand that RV Life is about making memories and not maintenance & repairs.
During your membership period:
- Speak with a VIP Express Service Manager about your RV issues or needs
- We schedule an appointment for you
- Get taken care of in industry record time
How It Works
Here's a breakdown of our optimized process*:
Assessment Over the Phone
We provide a complimentary, no obligation diagnosis by a member of our VIP Express Service Management team of your unit's issue over the phone. You provide pictures of the problem along with some basic information.
Many issues are fixed by troubleshooting over the phone, oftentimes preventing a service visit.
We Get Everything Ready
We order the parts ahead of your reservation, and you get an estimate of the service/repair cost. We work behind the scenes to acquire parts and schedule bay space with a qualified technician so we can ensure we're ready for your reservation.
If no parts are required, we schedule you in for service.
Reservation Day
On the day of your reservation you arrive at the service center where our technicians and service advisors will be ready to confirm the diagnosis and repairs.
Depending on the scope of work required, we can often get you out within days, possibly even the same day.
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